User Story

As a donor, I want to be able to bypass the need to enter a code to give. Currently, when I try to give, I must log into my account, request a code, wait for the code to arrive via text - enter the code in, and then I am able to give. I want to be able to use biometric technology already built into my phone and scan my fingerprint, bypassing the need to have a code sent to my phone in order to give. I want my experience to be seamless and pain-free.

Identified pain points:

• Text codes: Text delivery can be delayed, or the text may never arrive if our number was previously blocked.

• Carrier issues - texts being dropped by the carrier, or coverage issues (bad reception inside church, etc)

How does biometric authentication solve this problem?

By using this technology, donors will be able to authenticate their identity using their fingerprint, bypassing the need to wait for a text message with a code. This simplifies the process, alleviates frustration, and fosters confidence in our products.

User Flow

Retrospective

What Went Well

• The successful collaboration and effective communication between the UX, Product, and Engineering team lead to a successful prototype that was presentation ready to stakeholders.

• In a short period of time we were able to pinpoint how our feature would positively impact the company.

What Could Have Been Improved

• Our presentation to stakeholders could have been more interesting or flashy to grab their attention since our feature was mundane.

• It would have been nice if there were more Product or UX members on the team.

Key Learnings

• How to communicate effectively between different teams.

• The importance of a presentation to stake holders.

• How fun and stressful a hackathon could be.