Context
CURE's existing My Account portal had all three of the classic problems: the experience was costing them money and trust. Navigation was a raw bullet-point list with no visual hierarchy, no icons, no priority. The entire portal had zero mobile design — not responsive, undesigned.
The Challenge
Scope and scale. Designing 11 distinct portal sections across two breakpoints required constant context-switching and an obsessive attention to consistency. A sidebar nav that works well on desktop becomes a bottom sheet or hamburger menu on mobile. Form layouts that fit neatly in a two-column desktop grid need to be rethought as single-column stacks on mobile.
Design Decisions
Home Screen Hierarchy
The most important screen in the portal — it's what every user sees first, every time. The redesign focused on surfacing the most critical information immediately: policy status, upcoming payment, quick links to the most-used sections. The hierarchy was rebuilt from the ground up so users can orient themselves instantly rather than hunting for what they need.
Claims Flow
The highest-stakes flow in the portal. When a user is filing a claim, they're often stressed and need clarity above all else. The redesigned claims flow is structured, step-by-step, and designed to reduce cognitive load at a moment when users have none to spare.
Design System
Across a project of this scope, consistency isn't accidental — it's engineered. I maintained a shared component library throughout the redesign, ensuring that buttons, form fields, navigation elements, cards, and status indicators behaved consistently across all 11 sections and both breakpoints.
Outcome
- Full portal redesigned across desktop and mobile — 11 sections, two breakpoints
- Navigation clarity improved through a rebuilt Home screen hierarchy
- Mobile parity achieved — every flow fully designed for mobile users for the first time
- Self-service flows streamlined for vehicle management and claims submission
- Consistent component system maintained throughout, supporting clean developer handoff
Reflection
This project taught me what it means to design at scale as a solo designer. Staying organized — through a disciplined component library, a clear file structure, and a consistent naming system — wasn't just good practice. It was what made the project possible.